Home Delivery & Pick Up info / Policy
Our Baking Days are Monday & Thursday
We are primarily wholesale. Please meet our order deadlines to include your order into our baking cycles.
Toronto / GTA Home Address Customers:
BY SUNDAY 5PM FOR TUESDAY DELIVERY or PICK UP
BY WEDNESDAY 5PM FOR FRIDAY DELIVERY or PICK UP
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We will try our best to accommodate last minute order or request. You will receive an email confirmation if we are able to fulfill your request.
(Some Tuesdays or Fridays may be affected over the long weekends or statutory holidays)
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Toronto Home Local Delivery (within 6km radius from our bakery) deliver by our Gemaro Team on Tuesday or Friday morning.
Please note that your delivery time varies depending on your location, it could be as early as 7am.
We will leave your order on your front porch and a notification email will be sent once delivered.
Leave a cooler box at your front pouch if you order frozen products. Please be home to receive your order!
Delivery fee waived with minimum order of $45
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Toronto / GTA Home Delivery (outside 6km radius) deliver by 3rd party - Starling delivery service on Tuesday, Wednesday or Friday. Delivery fee is charged according to Starling's invoice.
WITHIN TORONTO (outside 6km radius and order below $45.00)
Flat Rate Home Delivery $8.95 + tax
by Starling Delivery Service
Please be home to receive your order!
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OUTSIDE TORONTO (but within Greater Toronto Area)
Flat Rate Home Delivery $13.95 + tax
by Starling Delivery Service
Extended to: Markham, Thornhill, Woodbridge, Vaughan, Richmond Hill, Etobicoke & Mississauga, Oakville, Burlington, Hamilton, St Catherine Area, Guelph & Waterloo
If you order our frozen products during the summer months, expect the frozen products be thawed when they reach you.
Delivery date TO BE ARRANGED -
You will receive an email to confirm the delivery date. An Opt-In Notification Text will be sent by our delivery service. Please opt-in if you wish to receive notification when your order is on the way. Starling delivery driver will contact you by text or a phone call prior and upon arrival.
Please be home to receive your order!
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Other GTA Locations not listed above
May be suspended depending on your location.
Your order will be refunded if we are not able to deliver to your location. You will be notified by email.
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SHIPPING BY CANADA POST (Nov till Mar)
Outside GTA - Shipping by Canada Post.
There is no guarantee by Canada Post for Xpress shipping within 2-3 days... No refund from the bakery due to Canada Post work or transit delay, delays caused by weather, strikes, natural disasters, inaccurate shipping information, terrorism or theft at customers' location after delivery.
It is not possible to ship our frozen products by Canada Post!
GTA & outside GTA customers are welcome to place an order and arrange in-store pick up either on Tuesday, Wednesday or Friday during store opening hours.
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Orders that are not picked up on scheduled time or date will be kept in our freezer up to two weeks.
If you failed to pick up your order and not replying to our follow up emails / texts / phone calls. There will be no refund or cancellation once order has been prepared.
Kindly respect our time & efforts in preparing your order.
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CONDO / APARTMENT Building Delivery:
It is our company policy to deliver only to your security / concierge desk. Driver will leave your box at the designated lobby/mail area.
We will try our best to contact you prior and upon arrival. Send us an email on delivery instruction will be very helpful.
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Our frozen items are for store pick up or delivery within 6km radius from our bakery.
During the cooler months (Nov - May). Toronto customers who live outside our 6km radius can order our frozen items.
GTA Customer who order frozen products, the products may be thawed by the time they reach your location. You may have to use them up within the next few days.
Please ensure someone is home to receive your order.
We are not responsible for any damaged or spoiled goods left unattended once delivered.
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Please read the above information carefully before placing your order, send us an email if you have any other questions.
If you do not comply to our policy. GEMARO Bakery are not able to accept your order.
Thank you for your kind understanding.
Mainly by GEMARO Bakery Team (Toronto Local Area within 6km radius) or
Starling Delivery Team (Toronto outside 6km radius & GTA Locations)
Possible by CANADA POST (No Frozen Items)(Outside GTA shipping Nov - Mar)
